good11's Privacy Policy

This privacy policy applies to all services and activities of the good11 platform. We are committed to protecting the information you provide when using services offered through good11's website, mobile application, and other digital channels.

By registering on our platform, logging in, or using any of our services, you are considered to have agreed to the terms of this privacy policy. To learn about good11's overall terms of service, please read our Terms and Conditions page, which sets out the detailed rules for using the service.

good11 may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Email address and mobile number
• Current and permanent address

2.2 Financial Information

• bKash, Nagad, or Rocket mobile banking number
• Bank account details (for withdrawals)
• Transaction history and amounts

2.3 Technical Information

• Device type, operating system, and browser version
• IP address and login duration
• Cookie and session data
• Activity logs on the platform

2.4 Usage Information

• Betting and gaming history
• Preferred game categories and betting types
• Time spent active on the platform
• Customer support contact details

good11 collects your information in several ways. Each method is described in detail below:

3.1 Direct Submission

During the registration process you voluntarily provide your identity information. Similarly, when making a deposit or withdrawal you provide financial information, and when contacting customer support the content of your messages is stored.

3.2 Automatic Collection

Certain information is collected automatically while you use the good11 platform. This includes cookies and tracking technologies, server logs, and device identification technologies. This information is primarily used to ensure security and improve service quality.

3.3 Information from Third Parties

As part of the identity verification process, information may in some cases be collected through third-party verification agencies. This process is fully lawful and is conducted in accordance with applicable data protection regulations.

good11 uses the information it collects for the following purposes:

4.1 Account Management and Verification

Personal information is needed to create, verify, and secure your account. Identity verification is essential to prevent fraud and to control the creation of multiple accounts.

4.2 Processing Financial Transactions

Financial information is used to process deposit and withdrawal requests and to ensure the security of transactions. At good11, transactions with a minimum deposit of ৳500 and a minimum withdrawal of ৳1,000 are completed securely via bKash, Nagad, Rocket, and bank transfer.

4.3 Service Improvement and Personalisation

good11 analyses your usage patterns to provide a better gaming experience. This information is also used to inform you about relevant bonuses and offers based on your preferences.

4.4 Security and Fraud Prevention

Collected information is used to identify unusual activity, maintain account security, and prevent financial fraud. All sensitive information is kept secure using SSL encryption technology.

4.5 Customer Support

Account and transaction information is used to resolve your issues quickly through good11's 24/7 live chat and email support service. Support is provided in both Bengali and English.

good11 follows industry-standard technologies and practices to ensure the highest level of security for your information.

5.1 Technical Security

• All data transfers are secured using SSL/TLS encryption
• Passwords and sensitive information are stored in encrypted form
• Regular security audits are conducted
• Firewalls and access controls are in place to prevent unauthorised access

5.2 Data Retention Period

Your information is retained for as long as your account is active. Even after an account is closed, certain information may need to be retained for a specified period due to legal and regulatory requirements. After that period, the information is securely deleted.

5.3 Staff Access

Only authorised good11 staff with a professional need are permitted to access your personal information. All staff operate under strict confidentiality agreements.

good11 does not sell or rent your personal information to third parties. However, limited sharing may occur in the following cases:

6.1 Service Providers

Only the necessary information is shared with payment processors (bKash, Nagad, Rocket, and banking partners), identity verification services, and technology infrastructure providers. These third parties are required to comply with our privacy standards.

6.2 Gaming Software Providers

Gaming content providers including Evolution, Pragmatic Play, PG Soft, JILI, and Spribe may see limited technical information for the purpose of operating games. This information does not include any personal identity information.

6.3 Legal Obligations

It may be necessary to disclose information to comply with court orders, valid requests from law enforcement agencies, or applicable legal requirements. Such disclosures are always made following lawful procedures.

6.4 Business Transfers

If there is a change in good11's business structure (merger or acquisition), your information may be transferred to the new operating entity. You will be notified in advance in such cases.

Cookies are small text files stored in your browser or on your device. good11 uses cookies to improve the platform's functionality and your experience.

7.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and security
• Functional cookies: Used to remember your preferences and settings
• Analytics cookies: Collect information about platform usage to improve service quality
• Targeting cookies: Help display relevant advertisements and offers

7.2 Cookie Control

You can disable most cookies by changing your browser settings. However, please note that disabling certain essential cookies may affect the platform's functionality. A notice requesting cookie consent is displayed the first time you visit the platform.

Every user registered on the good11 platform has the following rights regarding their information:

8.1 Right to Access

You may request to know what information good11 has collected about you. Contact customer support to make this request.

8.2 Right to Correction

If any information in your profile is incorrect or incomplete, you may request that it be corrected. Changes to identity verification information may require additional verification.

8.3 Right to Deletion

If you request to close your account, information not subject to legal obligations will be deleted within a specified period. Financial transaction records must be retained for a set period as required by law.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may unsubscribe at any time. This can be done by contacting customer support or through your account settings.

good11 strictly follows a 21+ age policy. Persons under the age of 21 are not permitted to use the platform. Age is verified at registration, and if it is found that a minor has an account, that account will be closed immediately.

For more details on responsible gaming, please read our Responsible Gaming Guidelines page, where you will find detailed information on age verification, voluntary breaks, and other protective measures.

good11 reserves the right to update this privacy policy as needed. When changes are made:

• The "Last updated" date at the top of the policy will be changed
• For significant changes, a notification will be sent to the registered email address
• You may be informed of notable changes when logging in to the platform

Continued use of the platform after changes have been made will be considered acceptance of the new policy. If you object to the changes, you may request to close your account.

To learn more about good11 and find answers to frequently asked questions, visit our FAQ section.

For any questions, requests, or complaints regarding the privacy policy, contact good11 in the following ways:

• Live Chat: Use the platform's live chat for 24/7 direct support
• Email: [email protected]

We are able to respond to your inquiries in both Bengali and English. When we receive a privacy-related request, we try to resolve it promptly by following the appropriate process.